Terms of Service

Introduction

This website is operated by Florapunkt. Throughout the website, the terms “we,” “us,” and “our” refer to Florapunkt.

By accessing our website, browsing our products, placing an order, or using any services provided through the website, you agree to be bound by these Terms of Service, together with any other policies referenced on the website.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or services.

We may update these Terms from time to time. The most current version will always be made available on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

1. Eligibility and Use of the Website

By using this website, you confirm that you are legally permitted to enter into contracts under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use the website only with the involvement or consent of a parent or legal guardian where required by law.

You agree to use the website and our services only for lawful purposes and in accordance with these Terms.

You must not use the website to:

• violate applicable laws or regulations;

• infringe the rights of Florapunkt or third parties;

• submit false or misleading information;

• distribute viruses, malware, or other harmful code;

• interfere with the security or operation of the website;

• attempt to gain unauthorized access to our systems or those of third parties; or

• use the website for fraudulent or abusive purposes.

We reserve the right to restrict or terminate access to the website where reasonably necessary due to misuse, fraud, security concerns, or violations of these Terms or applicable law.

2. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we will provide an order confirmation by email. The confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

A contract for the purchase of products is formed when we accept your order or otherwise confirm that the products have been dispatched, depending on the applicable legal requirements.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, significant pricing or product errors, unavailable products, or other circumstances permitted by applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on the website are accurate.

However, certain characteristics of products may vary.

For flowers and plants in particular, the final arrangement may vary depending on season, availability, regional supply, and the professional judgment of the local florist preparing the order. The delivered bouquet may therefore differ from the product photograph in appearance, flower varieties, arrangement, or number of individual stems while maintaining the intended overall style, quality, and value of the product.

Colors may also appear differently depending on your device or screen settings.

Product availability may change without notice. We reserve the right to discontinue products or modify product information where necessary.

Nothing in these Terms limits any mandatory rights you have under applicable consumer protection law.

4. Prices and Payment

All applicable prices are displayed on the website at the time of purchase.

Prices may change from time to time, but changes will not affect orders that have already been accepted unless otherwise required or permitted by applicable law.

You agree to provide accurate and complete billing and payment information.

We may use third-party payment providers to process payments. Payment information may be handled directly by the relevant payment provider in accordance with its own terms and privacy practices.

We reserve the right to refuse or cancel transactions where there are reasonable grounds to suspect fraud, unauthorized activity, or other unlawful conduct.

5. Shipping and Delivery

We will provide available delivery information during the ordering process.

Delivery times are estimates unless a specific delivery date or guarantee has been expressly agreed upon.

For fresh flowers and other perishable products, delivery may be affected by circumstances outside our reasonable control, including weather, transportation disruptions, supplier availability, or delays with delivery partners.

If there is a delay or other delivery issue, please contact us as soon as possible so that we can investigate and assist you.

Additional information about delivery, including any applicable delivery conditions, may be provided on the website or during checkout.

6. Returns, Refunds, and Consumer Rights

Our Refund and Returns Policy provides additional information about refunds, replacements, and eligible returns.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights that apply to you under applicable law.

Because certain products, including fresh flowers and other perishable goods, may be subject to specific statutory exceptions from cancellation or withdrawal rights, the applicable rules will depend on the product and the law governing your purchase.

If your order arrives damaged, incorrect, or significantly different from what you ordered, please contact us promptly at:

support@florapunkt.com

Please include your order number and, where appropriate, photographs showing the issue so that we can investigate and provide an appropriate solution.

7. Accuracy of Website Information

We make reasonable efforts to keep information on the website accurate and up to date.

Nevertheless, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other content.

Where permitted by law, we reserve the right to correct such errors and update website information.

If an error materially affects an order you have placed, we will take reasonable steps to notify you and, where required by law, provide you with the appropriate options.

8. Intellectual Property

Unless otherwise stated, the content of this website, including text, product descriptions, photographs, graphics, logos, designs, trademarks, and other materials, belongs to Florapunkt or its licensors and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publicly display, sell, or commercially exploit website content without our prior written permission, except where such use is permitted by law.

9. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties, including payment providers, delivery partners, analytics providers, or other service providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for third-party websites or services to the extent that such responsibility cannot legally be attributed to us. The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

10. User Content and Feedback

If you voluntarily submit reviews, comments, suggestions, photographs, or other content to us, you remain responsible for ensuring that your content is lawful and does not infringe the rights of others.

By submitting content to us, you grant Florapunkt a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes related to operating, promoting, and improving our business, to the extent permitted by law.

You must not submit content that is unlawful, defamatory, abusive, discriminatory, misleading, obscene, or infringing upon the rights of another person.

We reserve the right to remove or refuse content that violates these requirements or applicable law.

11. Personal Information

The collection and processing of personal information submitted through the website is governed by our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we process it, how we protect it, and what rights you may have regarding your personal information.

12. Prohibited Activities

You must not use the website or its content to:

• engage in unlawful activities;

• violate applicable laws or regulations;

• infringe intellectual property or other rights;

• harass, threaten, defame, or discriminate against others;

• provide false or misleading information;

• upload or distribute malicious software;

• collect personal information about other users without authorization;

• engage in spam, phishing, scraping, or similar abusive activities;

• attempt to bypass or compromise website security; or

• interfere with the normal operation of the website.

We may take appropriate action where these restrictions are violated, including restricting access to the website.

13. Website Availability

We aim to keep the website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, secure, or error-free.

Temporary interruptions may occur due to maintenance, technical problems, security incidents, internet failures, or circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Florapunkt will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of the website or services.

However, nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including liability arising from mandatory consumer protection rights, fraud, intentional misconduct, or other circumstances for which limitation of liability is prohibited by law.

Where products are defective, damaged, incorrect, or otherwise fail to meet applicable legal requirements, your statutory rights and remedies remain unaffected.

15. Indemnification

To the extent permitted by applicable law, you agree to compensate Florapunkt for reasonable losses, claims, or costs arising directly from your unlawful use of the website, your violation of these Terms, or your infringement of the rights of another person.

This provision does not limit any rights you may have as a consumer under mandatory applicable law.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

The remaining provisions will continue to apply unless the invalid provision is essential to the agreement as a whole.

17. Termination

We may suspend or terminate your access to the website where there are reasonable grounds to do so, including serious violations of these Terms, fraudulent activity, security risks, or unlawful use of the website.

Termination will not affect rights or obligations that arose before termination.

Any provisions that are intended to continue after termination, including provisions relating to intellectual property, liability, and dispute resolution, will remain applicable to the extent permitted by law.

18. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Florapunkt, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer residing in a country that provides you with mandatory statutory rights or protections, those rights remain unaffected by these Terms.

Nothing in these Terms prevents you from exercising mandatory rights available to you under the laws of your country of residence.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, legal requirements, or business practices.

The updated version will be published on this page with the applicable effective date.

Your continued use of the website after an update means that you accept the updated Terms to the extent permitted by applicable law.

20. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Florapunkt
Email: support@florapunkt.com